Customer Experience Archives

Purposeful Dashboards Part I: Design Modeling

cxlogic Dashboards, Heartware July 14, 2020Customer Experience, Customer Feedback, CX, cxdashboards, dashboarddesign, heartware

Purposeful Dashboards Part I: Design Modeling

This is the first in a series of three articles focused on building customer experience dashboards for business. This article focuses on design modeling, with article two focused on time continuums, and article three on geographic segmentation. Opportunities to Test Drive our customer experience dashboards will be provided in articles two and three.

Engage and Capture

cxlogic Heartware July 9, 2020July 9, 2020Customer Experience, Customer Feedback, CX

Engage and Capture

Remember that great childhood game, ‘Capture the Flag’? The game and strategy were simple engage the enemy and capture their flag. Of course, the enemy were your friends who happened to be on the other team and your flag was an old towel with holes in it that your mom said would make a perfect flag.