Our Method

engaging
Creating the desire to provide feedback.

OUR METHOD

We provide high quality “Customer Experience” feedback solutions that are customizable to your specific industry. Our real-time solutions are designed to increase engagement with your customers and provide immediate feedback to drive decision-making. This is accomplished through our Customer Experience survey questions and response sets that engage customers in real time experiences. We offer 3 response sets that are dynamic and engaging leading to higher response rates.

Professional Emoji Response Set

Recommended for Transportation, Car Rental, Hotels, Car Service Centers, Restaurants, and Stores.

Animated Emoji Response Set

Recommended for Entertainment Zones, Bowling Alleys, Movie Theatres, and Amusement Parks.

Word Choice Response Sets

Recommended for Professional and Government Offices.

Response sets and scale counts are fully customizable based on the needs of your organization.

Sample Set_1

  • Very Happy
  • Happy
  • Indifferent
  • Angry
  • Very Angry

Sample Set_2

  • Excellent
  • Good
  • Average
  • Fair
  • Poor

Sample Set_3

  • Very Satisfied
  • Satisfied
  • Neither Satisfied nor Dissatisfied
  • Dissatisfied
  • Very Dissatisfied

Subscription Plans

The CXLogic Silver Subscription is designed to grow your business through our Customer Experience ratings. Our standardized ratings are ideal for benchmark comparisons across multiple businesses and locations.

This subscription includes the following assets:

  • Kiosk, Desktop, or Tablet.
  • Customer Experience Survey Question.
  • Benchmarking of Customer Experience Ratings.
  • Interactive Dashboard Reporting with Drill-Down Functionality.
  • Comparative Analysis of Ratings.

The CXLogic Gold Subscription includes all the advantages of Silver along with customizable surveys to collect in-depth information on Key Performance Indicators (KPI’s).

Additional assets of Gold:

  • Customized Surveys through Enhanced Customer Engagement.
  • Multiple Survey Platforms:
    • Tablet
    • Phone
    • Computer
  • Dashboard Reporting of Key Performance Indicators.
  • Exportable Reports to Word, PDF, or PowerPoint.
  • Raw Data Downloads in CSV, Excel, or SPSS.

The CXLogic Platinum Subscription includes all the advantages of Gold along with advanced analytical reporting capabilities.

Additional Platinum assets:

  • Heat Maps Identifying High/Low Performance Benchmarks.
  • Interactive and Dynamic Dashboards for all Data Fields.
  • Customized Filters for Segmenting Survey Results.
  • Key Driver Analysis for In-Depth Insights.
  • Integration of Reviews from Google, Facebook, and Yelp.